**As of January 2019, I will no longer be able to ship the smaller feather products to the USA**
Please message any enquiries or visit my Etsy shop..**
Payments: Payment must be received and cleared before any goods are despatched.
All goods have no added VAT, as I am not VAT registered so cannot charge it..
Please ensure that your delivery address is up to date, especially on Paypal, I am not liable for any costs incurred if a valid or incomplete delivery address is provided..
** Due to the COVID 19 pandemic - All Veils are now NON refundable/ returnable because of contact risk & hygiene issues **
Please email within 14 days of receipt of the item, if you wish to return for a refund or exchange.
You then have up to 14 days to return the item, at your own cost, in suitable packaging, with the same care & attention as the original packing, preferably in the original box.
The item must be returned in a new, unused condition so it can be resold.
It must be well packed to avoid any damage and sent with trackable postage, which is at the buyers OWN cost..
If the veil must be returned. it must be unworn and the refund will be for the cost of the item only, not shipping, all returned veils will be destroyed as they cannot be resold.
Anything outside of these time periods will NOT be refunded, as in line with the Consumer Contracts Regulations. (NO EXCEPTIONS)
IMPORTANT - For international returns from outside the UK please mark your parcel RETURNED GOODS/RETURNS
You will need to make sure that you use the correct forms for your country for returning goods to overseas destinations.
Any extra charges/ customs duty incurred by myself from the above not being correctly done, will be deducted from the refund total, or the parcel will be refused and no refund given.
Exceptions- Custom made designs and anything clearly used or worn will not be refunded.
If an order is cancelled before shipping and the item has already been custom made to fulfil that order, then the refund would be subject to a 20% labour and materials charge.
Deposits, Rush order and Shipping Upgrades (Special or Tracked Overseas) are non refundable.
In all cases, email any problems, as we can arrange an exchange or make up an alternative..
Non Delivery/ Carrier Returned Items, will be subject to a 10% restocking/ labour deduction from the refund amount to cover time and labour costs incurred with the initial order.
Deposits: A 20% deposit is required on all larger custom made orders, which is deducted from the final total on completion.
If the customer cancels the order for any reason, the deposit is non refundable, as materials would have been purchased to make the order and the item may already have been made up.
All items are posted in a recyclable sturdy packaging cardboard box, with tissue paper and bubble wrap, the utmost care and attention is given to ensure minimal damage in transit, although we are not responsible for any damage incurred to the packaging once it has been posted.
I try to use the minimum of plastic packing, so please recycle where possible..
Photographs: Although I try to ensure that the picture is as accurate as possible, the cameras image may not always reflect the image seen in person.
Colours of the items may vary very slightly compared to the picture, different computor monitors show colour in different ways.
If you are unsure, colour samples are available and more photos.
**Please note that all items are hand made to order and are made from natural materials, so each piece is unique and may not be totally identical to the picture on the listing.
The feathers are all individually unique, so no two are alike, and the materials from the dying process are not always totally perfect as we are dealing with natural products.
Each piece comes out very slightly different...but is essentially the same design.***